Returns and Refunds

Returns

At CUSHIONAIRE, your satisfaction is our priority.

If for any reason you’re not happy with your purchase, you may return any unused items within 30 days of delivery. Before sending anything back, please ensure that all the following return requirements are fully met:

  • To return an item, please follow these steps:
    • Log into your “My Account”, go to “My Orders”, and select “Return”. Your request will be sent to our Customer Support team, who will follow up shortly.
    • If you’re unable to access your account or need assistance, contact Customer Support within 30 days of receiving your order.
    • The item must be unused, unworn, and unwashed—returned in the same condition as when received, and meet the compliance standards outlined in the section below.
    • All security seals must remain intact and attached.
    • The return must include all original parts and accessories.
    • The item should be returned in its original packaging.
    • Products must be shipped back to our facility within 30 days from delivery.
    • Items from the same order must be returned together in a single shipment.
    • Returns must be sent from the same country where delivery occurred.

If these conditions are met, we will process a refund for the item(s), including any sales tax, minus original shipping charges. Items that do not meet the return conditions will not be eligible for a refund. In such cases, the merchandise will be sent back to you in the state it was returned to us.

Exclusion

Sales of beachwear, underwear, and face masks are considered final and cannot be returned. Additional non-returnable items may be marked as such on their product pages.

Compliance Checks for Returned Products

Products must be returned in new, unused condition with all tags, labels, and protective elements still attached, including any included accessories. We reserve the right to refuse returns that show signs of use, or alternatively, reduce the refund amount based on the product’s condition.

Examples of refund reduction scenarios include:

  • Items that have been worn, used, damaged, or laundered.
  • Missing or tampered identification tags or seals.
  • Omission of required packaging, such as dust bags or branded boxes.

You will be informed if your returned product cannot be accepted due to non-compliance with our return policy.

Please note: If your item is damaged or defective, these restrictions do not apply.

Defective Products

Many of our items are covered by a one-year warranty for parts and labor. Please refer to your product documentation or speak with one of our representatives for specific coverage. If you receive a defective product, notify us within 2 days. If the issue is discovered after that time, please contact the manufacturer directly using the information included in the product’s packaging. Most manufacturers require an initial service call for diagnosis.

Damaged Products

All shipments are fully insured. If an item arrives damaged during transit, you are entitled to a free replacement. Upon receiving the delivery, inspect the package carefully. If the packaging is visibly damaged, you may refuse the shipment and inform the delivery driver of the issue. If possible, take photos and send them to us, and we will assist you with a replacement.

Please contact us at [email protected] to request a Return Merchandise Authorization (RMA) number before sending any item back. This number must be clearly displayed on the outside of the return package. CUSHIONAIRE reserves the right to reject unauthorized returns or shipments without an RMA number.

Product Warranties

All items are covered by the manufacturer's warranty. No additional warranties are provided. For service, contact the manufacturer’s authorized service center as detailed in the product materials or from the manufacturer directly.

Refunds

What are my refund options?

Refunds are issued to the original payment method, minus any applicable restocking fees as per our Return Policy.

When will I receive my refund?

Once your return is processed or order canceled, refunds will be credited back to your original payment method. This typically takes 3-5 business days but can vary based on your bank or payment provider.

  • Store credit refunds are typically issued within 1 business day after the return is confirmed.
  • Credit card refunds are initiated once the return is processed. After that, your card issuer may take an additional 3-5 business days. The full process can take between 3 and 14 business days.
  • For other payment methods, please allow up to two weeks for complete processing and refund.

If you don’t see your refund within this time frame, we recommend checking with your bank or payment provider for updates.

Can you refund to a different card if mine is canceled, lost, expired, or stolen?

Refunds can only be sent to the original payment method. We are unable to redirect refunds to other accounts or cards. If your card is no longer active, please contact your card issuer for assistance in recovering your refund.

If you have any questions about returns or refunds, don’t hesitate to email us at [email protected].