Frequently Asked Questions

Is Your Website Secure?

Shop confidently at CUSHIONAIRE, where we utilize the latest security technologies to protect your data. During checkout, you’ll notice several indicators that confirm your information is secure.

Look for the “S” in “https:” within your browser's address bar, showing that the page is encrypted. A padlock icon may also appear in the corner of your browser or next to the address bar, confirming a secure connection. At the bottom of the page, a Verisign security seal can be found—clicking on it reveals verified business credentials and certification of our secure site status.

Do You Rent or Sell Any of My Information?

At CUSHIONAIRE, we never share, rent, or sell your name, address, phone number, or email to third parties. For more details on how we safeguard your information, please review our privacy policy using the link below.

Click here for our Privacy Policy

Which Payment Methods Are Accepted?

CUSHIONAIRE offers a range of secure and convenient payment methods. We accept major credit cards including Visa, MasterCard, Discover, and American Express. You may also complete your purchase using PayPal. Please note that we are unable to accept cash, personal checks, or cash-on-delivery payments.

Will I Receive an Order and Shipping Confirmation?

After placing your order, CUSHIONAIRE will send you an email confirmation containing the details of your purchase and shipping address. Once your order is dispatched, we will provide another email with tracking information and links to help you follow your package’s progress.

When Will My Order Ship?

We strive to ship orders promptly, with most leaving our warehouse at 131 Rosemary Rd Suite 403, Dover, DE, United States within two business days. Each product page displays estimated production and processing times. Some items may be produced at our off-site facilities and shipped separately; these products have extended delivery times and are not eligible for express shipping.

Do You Charge Sales Tax?

Since CUSHIONAIRE is located at 131 Rosemary Rd Suite 403, Dover, DE, United States, we are legally required to collect any applicable taxes based on your delivery ZIP code. Some states may also tax shipping and gift wrap charges. During checkout, any applicable tax will be clearly shown. Note: Sales tax rates may change without prior notice.

Can I Check The Status Of My Order Online?

Absolutely! You can view your order status any time on our website. Please visit the following link to Track Your Order. Once your order is shipped, tracking links will be made available.

How Can I Contact Customer Support?

If you need assistance, feel free to reach our customer service team via email at [email protected] or call us at (212) 545-7479. Our support hours are Monday through Friday, from 9:00 AM to 5:00 PM EST.

What Is Your Return Policy?

We want you to be thrilled with your purchase. If you're not completely satisfied, you may return unused items within 30 days of delivery. Please refer to our Return Policy for detailed instructions and eligibility requirements.

Can I Change My Shipping Address After Placing an Order?

If you need to update your shipping address, please reach out to our customer support team right away. As long as your order hasn't been processed or shipped, we’ll do our best to accommodate the change. Once it has shipped, the address cannot be modified.

What Should I Do If I Receive a Damaged or Defective Item?

If your order arrives damaged or defective, please contact our support team within 2 days of receipt. We’ll help arrange a replacement or refund. Be sure to keep all original packaging and the damaged item for inspection purposes.

Do You Offer International Shipping?

At this time, CUSHIONAIRE only ships within the United States, including U.S. Territories and APO/FPO/DPO addresses. We do not currently offer international shipping.

How Can I Track My Shipment?

Once your order has been shipped, you’ll receive an email with a tracking number and a direct link to track your delivery. You can also log into your account on our website to check the status of your shipment.

What If I Missed My Delivery?

If you’re unavailable during delivery, the carrier will typically leave a notice with instructions on how to reschedule or pick up your package at a nearby location. Follow the guidance provided on the notice or reach out to the shipping carrier directly.

Do You Offer Gift Wrapping?

Yes, we do! Gift wrapping is available for an additional fee. You can choose this option during checkout and even include a personalized message with your gift.